Let’s Talk About Customer Service.
Customer service speaker and author Jim Mackey shares practical, story-driven lessons about treating people the way you’d hope to be treated..
A conversation your people will remember.
Jim’s seminar is built around real stories, simple demonstrations, humor, and lessons learned over a lifetime of dealing with customers, employees, managers, mistakes, promises, and second chances.
Customer Service That Feels Human
Why caring matters more than sounding polished—and why customers remember how you made them feel.
Leadership Without the Lecture
Training, accountability, praise, discipline, judgment, and the responsibility that comes with being the boss.
Stories That Stick
From soaked documents and missed pickups to angry customers and stubborn employees—every story carries a lesson.
“Customer service is simply treating people the way you’d hope to be treated.”
Plain-spoken. Experienced. Still learning.
Jim Mackey spent decades in customer service, operations, management, training, and leadership. He doesn’t present himself as a guru. He tells the truth about what worked, what failed, what he learned, and why people matter.
- Real-life customer service stories
- Practical lessons managers can use immediately
- Humor without the canned-speaker routine
- Simple ideas people actually remember
- A conversational, “living-room” speaking style
Let’s Talk About Customer Service
Jim’s book carries the same voice as the seminar: candid, practical, funny in places, and built around the idea that good customer service starts with how we treat people.
Let’s Talk About Customer Service is available now on Amazon..
★★★★★ “The only Customer Service book you'll ever need”
“He engages the reader and paints vivid pictures with his stories and examples. He breaks down his years of insight and experiences in easy to understand fashion, helping put you on the best path to developing your own customer service style.”
“If you're looking to build the best version of you, to service your customers, I highly recommend this book—and if given a chance, attend one of his seminars; you'll be glad you did!”
— Shelly, Verified Amazon Purchaser
★★★★★ “A Book About Business — and People”
“In the literary world, we are sold countless stories that entirely sing of one’s successes and promise you that they, and they alone, know the answers to ‘making it’. Apparently the other 50,000 authors promising the same thing didn’t get that memo. This is not that story. This is a collection of experiences; some successful and some giving you a true insight into failure in the world of business and how to move forward. There is such vulnerability in admitting that you can’t do everything perfectly nor on your own. It takes a team. It also takes a leader who understands what it means to be human to make the most of the time and effort that the people around them have to offer.
Here you will find less on business strategy and more on the impact of how you treat people. This is not a book meant to coddle you. The world of business doesn’t owe you anything. People don’t owe you anything. If that’s what you’re looking for, turn around now. If you are, however, seeking knowledge about how to grow, make change, and harness the strengths of your people, let Jim and his stories guide you.”
— Hannah N., Amazon & Goodreads Reviewer
Want your people talking about customer service differently?
Let’s talk about your audience, your event, and what would be most useful to your folks.